Privacy policy

Privacy Policy and Terms of Use – Dawa2Go

At Dawa2Go, we value your trust in us and strive to provide the best possible experience on our platform, while fully committing to protecting your privacy and the security of your data. This Privacy Policy and Terms of Use aim to explain how your information is collected, used, and shared, as well as to outline the general rules for using the app and website.

By using Dawa2Go services, you agree to this policy. If you are using the app on behalf of a company or legal entity, you acknowledge that you are authorized to represent and bind it to these terms. If you do not agree, please stop using the app and its services.

Information Collection

We are transparent about how we collect your data, which includes but is not limited to:

Name, contact details, and delivery address.
Technical information such as the operating system and IP address when visiting the website.
Driver location while working using the GPS system.

This data is collected when you:

Create or update an account.
Submit orders during the purchase or delivery process.
Communicate with us via email, phone, messages, or the platform.

Use of Information

We use your data for the following purposes:

To improve the quality and effectiveness of our service.
To personalize content to display suitable pharmacies and medical stores for you.
To provide effective customer support for inquiries and complaints.
To collect your feedback and inform you of updates and service expansions.
To send notifications and promotional offers about our products and services.
To analyze user behavior to develop our business and enhance the experience.
To fulfill contractual terms, protect the rights of Dawa2Go and our partners, and prevent fraud.

Sharing Information

Your data is stored on our servers with strict security measures in place to protect it. We are committed to transparency regarding any parties with whom your data is shared, in compliance with applicable laws and regulations.

User Responsibility for Ordering and Delivery of Medications

The user is fully responsible for any medication orders placed through the app.

The role of Dawa2Go is limited to providing and delivering the medication securely.

The user is responsible for choosing medications in accordance with the approved health regulations.

The app is not responsible for any side effects resulting from the use of medications.

Compensation and Legal Responsibilities

If any legal claims are made due to the use of the app, the user is responsible for all associated costs and compensation.

Modifications to the Privacy Policy

We may modify this policy from time to time, and any updates will be posted on our website. We will also inform you via email, social media channels, or through customer service.

Complaints

If you are dissatisfied with how we handle your data or our response to any complaint, you may file an official complaint with the relevant Information Security Office in accordance with applicable laws.